What Contact Centres Need to Know to Succeed in the Customer Experience Era
Customer experience is a key priority of global business in 2017—is your contact centre ready?
Although businesses are focusing more and more on customer experience, challenges remain in understanding where change is needed, both in terms of process and technology. Our new report explores these challenges and outlines where businesses can get a head start on the competition.
Download Success in the Experience Era to:
Discover why senior executives are prioritising the customer experience
Understand best practice around customer focused metrics
Learn how to address the key blind spots within your customer service function
You’ll also learn how your peers and competitors are managing customer service internally—and where the opportunities lie for your business to harness data and insight to deliver an improved customer experience.